What would you do if you bought a truck for $50,000 that would end up costing you over $70,000 over the term of the loan, and the truck came with mechanical failures costing $35,000 in repairs in less than a year?
This is what happened to me, and the dealership refused to pursue any resolution. I have been left with the only option of challenging this matter in Small Claims Court.
I want to help you from getting caught up in the same mess I am in. Read below to find out your options when dealing with Auto Dealers that have their best interest in mind, NOT yours!
My full story can be found below.
Buying a car? Things you didn't know you don't know
There are only a few major purchases one will make in their lifetime. One of those purchases is a new or used car.
Knowledge is power when dealing with car sales people and dealerships.
When you are taking on many years of debt, the interest will likely double the purchase price of that vehicle during the term of the loan. You want to be sure you have all the information regarding legal warranties that dealerships don't discuss, or want you to know about.
Dealerships are all too happy to pass their junk on to you, and you could incur additional repair bills in the thousands. This will leave you holding the bag with staggering negative equity if you don't know how to protect yourself.
Don't get buried by your car purchase.
other customer experiences
As seen on Google Reviews
Lemon Of A Truck
We bought a 2 year old absolute lemon of a truck from this dealership. Truck stopped running after weeks and the dealership has just completely given us the run around , stalling everything.
Currently we are paying $1300/m for a truck that is just sitting at the dodge repair shop for over 3 months, after getting confirmation that the GM will be giving us a full credit for what we paid , the GM James stopped replying and left us hanging then we get a call from the president Justin Gebara stating that we are on our own and they won’t be honouring what we were told. (Likely because he realized they won’t be making money by helping us)
We will be reaching out to VSA, and News outlets, buyer beware, these guys have no honour and do not care about their customers.
Customer
Warranty Is A Joke
Super disappointed in my experience at service today. I brought my Dodge Ram in for what should have been a warranty repair. It’s well known that the exhaust manifolds is a common issue and should actually be a recall. I apparently booked an appt on Nov 16 and my warranty expired Nov 15. Would not cover the repairs. When I asked previously to that about warranty they told me that they could tell me when I came in. I thought I had 5 years and not only 3.
After spending $70,000 for a vehicle I would expect more from Dodge. This is not something I should be paying for.
Advice is Do Not buy a Dodge as they don’t stand behind their vehicles and do not go to White Rock Dodge for service.
They also wanted to charge me $260 for an oil change. Needless to say I found multiple places at a much cheaper rate. Including other dodge dealerships.
Customer
Stupid People Should Have To Wear Signs...
If you enjoy dealing with incompetent people, this is the perfect dealership.
The fact they let Codey deal with customers shows they don't respect people. Their sales strategy is to target uneducated consumers and pressure them into long-term finance plans. They celebrate when they rip people off.
I called the service department 3 times to confirm an appointment, and got told every time that someone would call me back, or their system is down.
I'm confident that the pre-req to working at this dealership is having an IQ below 40. Avoid at all costs.
Willowbrook Chrysler, Langley Dodge, Jim Pattison, and Coast in North Van are all MUCH better.
Customer
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... Here's Your Sign
The sales manager has no idea what he is talking about. I went in to buy a jeep gladiator rubicon and he tried to tell me that the MSRP is 96k. I went to Langley Chrysler and purchased one for 82k.
Do your research before trusting what they say.
Customer
Bait and Switch
My experience with them was extremely disappointing. They not only failed to meet their promotion offer of $3,000 more on the trade value but actually lowballed me by $6,000 less than what they had initially promised me a month ago.
This kind of bait-and-switch tactic is unacceptable and a waste of my time. I advise potential customers to be cautious and skeptical of their promises, as my experience left me feeling misled and frustrated.3
Customer
Red Flags
Purchasing experience was decent, salesman was friendly and professional. But a few red flags. Should’ve walked away!!!
Bought a used truck here. Turned out to have a lot of tiny problems and tons of damage.
A lot of it has not been fixed properly or they’ve stuck me with. Saying I missed the window. Trucks been there multiple times for the same issue and now it’s my fault cause of a timeline that your technicians couldn’t figure out.
Lots of empty promises and excuses and lack of effort all around.
Wouldn’t purchase anything used from this dealership. Can’t be trusted.
I waited a few month to leave this review to see how they would fix the truck. Could’ve been 5 stars. But I got a 1 star experience.
Customer
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New Management Fails
Honestly frustrated and upset with my experience with this dealership.
I was told they went under new management and to give them another chance, which I did. I gave them my budget and what I wanted. Then instead of telling me it wasn't achievable, I was told the 2 door 2024 wranglers "haven't landed yet" (which they have, I've test drove some already) or that I had to "meet in the middle" budget wise.
I have no "meet in the middle" as I have bills and other financial priorities. My budget is my budget for a reason, and they persisted, then told me they had a vehicle that met my budget. But this "budget" they met was an extra $180 a month OVER, and got me excited over nothing and wasted my time.
This was when they finally admitted they couldn't meet my budget ever and that they understood "bills to pay" (clearly not).
Wasted time, and I feel like I was treated like an idiot. Not giving this dealership the time of day again, new management or not. So frustrated with my experience.
Don't come here if you don't have $100k to drop on a vehicle and mods.
Customer
Incompetent Service Techs
Jeeps are awesome, but I wouldn't recommend getting the service plan or warranty from this location.
Booked an oil change and regular service with the dealership, and even told them and sent pictures ahead of time saying there was a piece of metal in one of the tires, and it would likely need to be repaired or replaced.
So then I showed up for my appointment and told them again of the issues I was having on top of the standard oil change I needed. They some how still missed the object in the tire that was causing the slow leak, after I told them about it twice. They were very ready and willing to send me on my way without fixing the problem.
They also don't wash your vehicle inside or out during a service appointment. That has always been a standard operating practice at every dealership I've bought a brand new vehicle from in the past (Honda and Hyundai). They did give me a voucher for the car wash place next door and said I was lucky to get one because they only had one left after the one I got...so anyone else later in the day just simply wouldn't get one because they "ran out".
Also they had no service manager working on a Saturday (one of the only days a lot of people get service done since they don't book appointments after 4pm on weekdays).
Love my Jeep. But terrible service. Also told them how the automatic start/stop function, that comes on most new vehicles, wasn't working and they said the batteries need to warm up before it'll work. Poor excuse. Just trying to find a way out of performing extended warranty work which I paid for when I bought the vehicle.
Not worth paying for the service and warranty plan through this location.
Customer
Big Problems for Young Family
This has been the most frustrating and disheartening car buying experience for our young family.
We were originally very hopeful at the start of our car buying experience, and our sales guy and other staff were pleasant and professional. We found a vehicle that we wanted to buy and the agreement of our purchase was that the dealership would take care of the brakes, and we would get the rotors taken care of by a mechanic friend, and be reimbursed for said rotors. This is where everything fell apart.
The day after taking home the vehicle after being rushed to purchase said vehicle, we brought it to our mechanic friend to get the rotors done. Upon putting new rotors in the car, our mechanic noticed that the brakes were indeed NOT done, and they were sitting at a whopping 5%. The day prior, we explicitly asked our sales guy if the brakes were getting done, and he told us yes, it was being taken care of. Our mechanic went on with fixing the rotors and now the front brakes included - which added an extra upfront cost we were not prepared for.
After the car was fixed, we sent the invoice to the dealership for our reimbursement as per our agreement (which now included the brakes, as the dealership lied about fixing them), and were quickly told that the invoice was invalid and was asked to provide more information.
Due to the fact that we paid our mechanic cash, they were not accepting the invoice. Eventually, we were told that we would be receiving our cheque Nov.11th (last weekend), that was also not true. We drove to the dealership at the end of the day and were told that the cheque was not ready yet, but would be ready by latest Friday (Nov.17th). We waited to hear from them until 30 minutes before they closed at 8 pm, and then my husband drove out there again to pick up the cheque. Unsurprisingly, the mystery cheque was not available still. Now we are being told that Monday (Nov. 20th), is the day we are going to be getting our cheque. At this point, we are uncertain if we will ever be given the money we are supposed to be reimbursed.
We are appalled by how this business is being run. We have been lied to, disrespected, and have been given little to no communication. This has been a very unfortunate experience for us, because we do enjoy the vehicle we bought. However, not at the cost of being lied to, being sold an unsafe vehicle for our 1.5 year old, having surprise costs thrown at us, and what feels like zero effort to rectify any of this. We would not recommend going through this dealership for any of our family and friends, because it is not worth the headache.
Buyers beware.
Customer
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Welcome to our comprehensive guide on lemon laws, your ultimate resource for understanding your rights and protections when purchasing a new car. Whether you're navigating the complexities of buying a vehicle or dealing with issues related to a lemon car, we're here to provide expert insights and invaluable information. From deciphering lemon law regulations to offering guidance on how to spot potential pitfalls in your car purchase journey, our website is tailored to empower consumers with the knowledge they need to make informed decisions and protect themselves from lemon car nightmares. With a focus on key areas such as lemon laws, car buying, new car purchases, and consumer rights, we aim to be your go-to destination for all things related to lemon law protection and automotive consumer advocacy. Let us help you drive confidently into your next car purchase knowing your rights and options every step of the way.
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